题目内容：
Whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnot（26）themanufacturer'sclaimforit,thefirststepistopresentthe（27）atthestore.Inmostcases,thisactionwillproduceresults.However,ifitdoesnot,therearevariousmeanstheconsumermayusetogainsatisfaction.Asimpleand（28）methodusedbymanyconsumersistocomplain（29）tothestoremanager.Ingeneral,the"higherup"theconsumertakeshisorhercomplaint,thefasterheorshecanexpectittobesettled.Insuchacase,itisusuallysettledintheconsumer's（30）,ifheorshehasajustclaim.Con-sumersshouldgotothestoreofpurchasetocomplainwheneverpossible,butiftheycannotgettothestore,it（31）phoneorwritethecomplaintinaletter.Complainingisusuallymost（32）whenitisdonepolitelybutfirmly,andespeciallywhentheconsumercanshowwhatiswrongwiththeiteminquestion.Ifthiscannotbedone,theconsumerwillsucceedbestbypresentingspecificinformationastowhatiswrong,ratherthanbymaking（33）statements.Thestoremanagermayadvisetheconsumertowritetothemanu-facturer.Ifso,theconsumershoulddothis,statingthecomplaintaspolitelyandfirmlyaspossible.Butifapolitecomplaintdoesnotachievethe（34）result,theconsumercangoastepfurther.Sheorhecanthreatentotakethesellertocourtorreportthesellertoapublicorganisation（35）protectingconsumers'rights.
第(26)题__________
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